Telephony User Interface (TUI)

MightyCall supports a Telephony User Interface (TUI). A TUI allows you to transfer calls, put your call on hold, or make a second (consultation) call just by using your phone keypad, cutting out obnoxious alternative methods of needing to do so. TUI allows you to manage these calls in a number of ways.

Using TUI On Your Cell Phone

You can use TUI with your cell phone.

Direct transfer via cell phone:

Press **101# to make a direct transfer.

“101” is an extension of a team member in your MightyCall account. You can use any phone number, for example, 1 888 256 8312 as well.

Consultative Transfer via cell phone:

Press ## sequentially during a conversation and wait for an audio guide to play. The following options are available:

Press 1 — make a call to another person (a second line).Press 2 — merge all active calls into a conference.Press 3 — disconnect the second line.Press 4 — return to the first line (the second line will be put on hold).

For example:

During a conversation, press:

• ## 101 # [call another person (second line) … conversation with the second line] ## 1 or hang up – the initial call will be transferred from the first party to the last one, the call gets disconnected for the transferring person.
• ## 101 # [call another person (second line) … conversation with the second line] ## 2 – calls are merged, a conference call for 3 members starts.
• ## 101 # [call another person (second line) … conversation with the second line] ## 3 – the second line gets disconnected, the first line stays on hold. The transferring person hears the voice instructions again (to dial a number followed by # or to press * to return to the first call).
• ## 101 # [call another person (second line) … conversation with the second line] ## 4 – the call returns to the first line, the second line is put on hold.