Toll-Free Number Verification

To combat SMS spam, it was decided to implement the Toll-Free number (TFN) SMS verification procedure. This article covers the major points that would most likely affect your business.

What it’s all about?

Spam messages became much of an issue in the US and Canada. As a result, a new verification procedure was born to complicate the life of spammers.

All major carriers agreed on verifying TFNs by sending the information about the company that is going to use a TFN to the downstream Toll Free carrier. The verification initiative is jointly managed by major carriers, MightyCall and our suppliers.

You may have heard of A2P 10DLC (if not, you can find the article here). Yet, unfortunately, it does not affect TFNs, thus this new procedure was initiated. This process will not impact any inbound SMS traffic or voice services of yours. Also, the verification is free of charge.

Why verify?

If you don’t want your TF SMS to end up in a spam filter firewall and be bounced back, your TFN should be verified as valid. These filtering restrictions apply to all major networks in the US and Canada, so there is hardly a way any TF spam can outsmart it.

A verification certificate significantly lowers the chance of your legit TF SMS going through these filters and being marked as spam by mistake.

How to verify?

We highly recommend completing the following form as soon as possible to avoid messaging disruptions.

Generally the verification process takes up to 3-4 weeks, however, we currently observe delays, so the entire verification procedure might take up to 5-6 weeks.

Once the form is reviewed and approved, you will receive a notification from our Customer Care team. In case it is rejected, we will inform you as well.

Limits applied

Effective January 31, 2024, only fully verified toll-free numbers are able to send traffic.

Unverified outgoing SMS traffic will be blocked.

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