Roles & Permissions

Available on plans: Business, Enterprise, Ultimate & on Trial

What’s new?

The Extended Roles & Permissions feature provides the following functionality:

Distinctive roles an admin/owner can assign to team members: Agent, Manager, Administrator.
Three brand-new access levels: Personal, Calling group, Call flow. Depending on the level, users will have flexible access to certain calls and VMs.
You can define which business numbers can be used for outbound calling and messaging by each of your team members.

Option	Agent	Manager	Administrator
Access to calls, messages, business numbers	±**	±*	+
Create & manage call flows	-	±*	+
Manage contacts	+	+	+
Buy, manage & delete business numbers	-	±*	+
Set up & delete CRM integrations	-	+	+
Manage billing information	-	±*	+
Create, edit & delete user groups	-	±*	+
Add new users	-	±* (only Agents)	+
Manage other users’ settings	-	±* (only Agents)	+
Manage other users’ access to calls, messages & business numbers	-	±* (only Agents)	+
Change user roles	-	-	+
Cancel the MightyCall account	-	-	+

* depends on access provided by the Administrator

** depends on access provided by the Administrator or Manager